Visitor
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1 Message
Xfinity Support
I did not authorize any service change to my Xfinity plan. My bill states: “Regular monthly charges have increased by $10.00 as a result of service change(s) made to My Xfinity plan.” Please identify the exact service change, the date/time it was made, the user who authorized it, and provide the email/text/online confirmation showing my approval. If there is no confirmation, please reverse the $10 increase and issue a credit.
EG
Expert
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118.5K Messages
58 minutes ago
Concern moved here for help.
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XfinityJeffB
Official Employee
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406 Messages
47 minutes ago
Hello user_pqn0r6, thank you for reaching out here in our Xfinity Community forum. I completely understand how upsetting a message like that can be, especially when you are not expecting it. I will be more than happy to assist you and take a look for some details for you.
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
How to Send Us a Direct Message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
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