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Maddyisamermaid
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Sunday, June 14th, 2026 4:33 PM

Xfinity Support

Hi! I need my wifi transfer date to start on June 16th, NOT on the 21st. I’ve been going in circles with the robot trying to change it and it’s not working and I need wifi when I move in. Your website and your app are not letting me edit my move information.

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1 hour ago

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EG

Expert

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118.5K Messages

1 hour ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityAlyssaA

Official Employee

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2.7K Messages

1 hour ago

Good afternoon and happy Sunday! I'd be happy to help with your transfer and make sure that it is scheduled for the correct date. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account? 

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Messaging" icon
  • Click the "Start New Conversation" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

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