Skip to main content
delorseminor101
1st Topic

Visitor

 • 

1 Message

Sunday, June 14th, 2026 9:35 AM

Xfinity Support

"Wrongful Disconnection"  June 2026, Agent PROMISED ME my service will NOT be disconnected. After being turned off on June 11, I spoke with a different Agent via phone. She read the note that was on my account. She stated, "CONFIRMED No Disconnect CONFIRMED 12 Month Installment, "CONFIRMED July 12 Installment. On one of the chats state June 12. My Xfinity app says "Your service is SUSPENDED." Can you fix this for me please by RESTORING My Service. Thanks 

Question

 • 

Updated 

16 hours ago

22

2

0

Oldest First
Selected Oldest First
EG

Expert

 • 

118.5K Messages

17 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

0

XfinityMarcus

Official Employee

 • 

2.2K Messages

16 hours ago

delorseminor101 thank you for using the Xfinity Community Forums page to reach out regarding your services being disconnected. I know how important maintaining a connection is in the digital world we live in today. Let's see what exactly is going on with your account and what we can do to get you back up and running. 

 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us:

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

0

0

forum icon

New to the Community?

Start Here