Visitor
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2 Messages
Xfinity Support
My email is stuck in a loop redirecting to the account-email-information support article on all browsers. I need tier 2 agent to verify my email status settings and re-provision my mailbox.
Visitor
•
2 Messages
My email is stuck in a loop redirecting to the account-email-information support article on all browsers. I need tier 2 agent to verify my email status settings and re-provision my mailbox.
Again
Expert
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34.3K Messages
6 hours ago
@user_gb1mmb
When was the last time you logged in to webmail?
Are you a new customer? If so, you won't have a comcast.net email, only an XfinityID.
Have you migrated to Yahoo! Mail? If so you would go here https://login.yahoo.com or https://mail.yahoo.com and log in with your comcast.net credentials.
(edited)
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XfinityAbby
Official Employee
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899 Messages
6 hours ago
Hello @user_gb1mmb thank you for reaching out on our community Forum! do you remember the last time you signed in to your Xfinity email? Was it within the last nine months?
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