Go ahead and send us a direct message with your full name and service address. We will see what is set up on the account.
To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I have been on the phone with Xfinity for two hours today, and I have been a customer for over 34 years. I have asked every team I was transferred to to send someone to my home and explain why I am not receiving the service I have been paying for, and despite repeating that request many times, nothing has been done.
The service is clearly broken, and after 34 years, I am seriously considering moving to FIOS. I do not need to repeat the details of every conversation I have already had. What I need is to speak with someone who has the authority to make changes and resolve this issue.
I am paying top dollar and not receiving the service I am paying for. Please have someone contact me immediately.
XfinityMatthew
Official Employee
•
1.8K Messages
23 hours ago
Hello @user_h1yf3x Can you please provide a little more information. What are you trying to access that you cannot see?
3
0
user_h1yf3x
Visitor
•
5 Messages
23 hours ago
I log in and says access restricted even tho im an authorized user i get notifications cant see them on the app or the website
2
0
ssseybert
Visitor
•
2 Messages
21 hours ago
I have been on the phone with Xfinity for two hours today, and I have been a customer for over 34 years. I have asked every team I was transferred to to send someone to my home and explain why I am not receiving the service I have been paying for, and despite repeating that request many times, nothing has been done.
The service is clearly broken, and after 34 years, I am seriously considering moving to FIOS. I do not need to repeat the details of every conversation I have already had. What I need is to speak with someone who has the authority to make changes and resolve this issue.
I am paying top dollar and not receiving the service I am paying for. Please have someone contact me immediately.
3
0