Xfinity support

Cant see anything on my account

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XfinityMatthew

Official Employee

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1.8K Messages

1 hour ago

Hello @user_h1yf3x Can you please provide a little more information. What are you trying to access that you cannot see?

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user_h1yf3x

Visitor

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5 Messages

1 hour ago

I log in and says access restricted even tho im an authorized user i get notifications cant see them on the app or the website

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XfinityMatthew

Official Employee

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1.8K Messages

@user_h1yf3x Do you know what type of user you were added as? Some authorized users have limited access depending on what you were added as.

https://www.xfinity.com/support/articles/billing-user-roles

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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1 hour ago

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user_h1yf3x

Visitor

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5 Messages

No but i opened the account and everything

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1 hour ago

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Customer Service

user_h1yf3x

Xfinity support

XfinityMatthew

user_h1yf3x

XfinityMatthew

user_h1yf3x

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