Visitor
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1 Message
Xfinity Support
An Xfinity technician laid a new cable in my back yard a little over a week ago. While the cable has been laying on top of my lawn, we’ve had to walk my dog out on a leash so he wouldn’t chew the orange cable.
It’s been over a week of walking my dog out. It’s been frustrating because he’s used to have free roam. Do you know when the line will be buried? Is there a way to expedite the service?
Thank you!
XfinityJamesC
Official Employee
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2.9K Messages
9 hours ago
Greetings, @user_gpzqc5! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this unburied line. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” (speech bubble) icon in the top-right corner of the screen, then the "New Conversation" (pencil and paper) icon. In the section, type or select "Xfinity Support" and type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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