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user_xmdzu0
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Friday, May 22nd, 2026 5:24 PM

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Xfinity Support

I need assistance canceling my Xfinity Internet service and need to handle it online/non-phone. I was directed to call, but I am unable to complete this by phone. Could an official Xfinity Support representative please help me through direct message? I can verify account details privately as needed.

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19 hours ago

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XfinityOrlandoM

Official Employee

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3.4K Messages

20 hours ago

Thank you for reaching out. While we’re sorry to hear you’re considering leaving, we understand your concerns.

 

 To get started go ahead and send me a direct message including your first and last name and complete service address.

 

Here's the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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XfinityOrlandoM

Official Employee

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3.4K Messages

19 hours ago

@user_xmdzu0

Thanks for reaching out to us, we do hate to see you leave but we understand your concerns.

 

Feel free to reach out to us anytime and thank you for being the best part of Xfinity!

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