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user_y0k1ll
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Tuesday, May 5th, 2026 7:50 PM

xfinity support

I have an internet connection that is unstable. I have done all the troubleshooting steps multiple times. In my last phone call, the support tech told me to schedule a site technician visit. There appears to be no way to do that in your app or on your website. The Xfinity Assistant is completely useless for this task. Could someone please call me to schedule this? THanks, [Edited: "Personal Information"]

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12 hours ago

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EG

Expert

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117.8K Messages

12 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityEva

Official Employee

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2.4K Messages

12 hours ago

@user_y0k1ll Thank you for taking the time to reach out and for trying the troubleshooting steps as well. To schedule an appointment through the Xfinity Assistant you will need to go through the troubleshooting steps there and then if needed you will be scheduled a visit. Since you have already spoken to a technician as well before, we can help schedule that for you here. Just send us a direct message with your full name and the service address. 

 

To send a direct message: 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

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