Visitor
•
1 Message
Xfinity Support
We just had a 13 hour outage from Friday night to Saturday and I am denied credit due to hitting the max. It is not our fault that xfinity has outages monthly, even sometimes multiple times a month. We should be able to get a credit on our bill every time we experience this.
XfinityRaul
Official Employee
•
2.7K Messages
5 hours ago
@user_itp4go Thank you for making us aware about this service interruption and that your credit request was denied. I would be more than happy to review your account to see what we can do to make up for this downtime. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
0
0
XfinityBenjaminM
Official Employee
•
2.9K Messages
3 hours ago
Thank you again for reaching out and giving us the opportunity to help. If you experience any other issues with your services going forward, please don't hesitate to let us know. Have a great weekend!
0
0