Visitor
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1 Message
Xfinity Support
We just had a 13 hour outage from Friday night to Saturday and I am denied credit due to hitting the max. It is not our fault that xfinity has outages monthly, even sometimes multiple times a month. We should be able to get a credit on our bill every time we experience this.
XfinityRaul
Official Employee
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2.7K Messages
2 hours ago
@user_itp4go Thank you for making us aware about this service interruption and that your credit request was denied. I would be more than happy to review your account to see what we can do to make up for this downtime. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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