Xfinity Support

I’m extremely frustrated with my experience so far. A couple of months ago, I had new WiFi installed and a new cable had to be run. The burial appointment was initially postponed due to weather, which I understood—but since then, it’s been nearly impossible to get any real help.

Your automated system is very difficult to navigate and doesn’t provide the right options. After spending hours trying to get through, I finally reached a representative who assured me the cable would be marked and buried. Weeks passed and nothing happened.

I contacted support again and was told there was already a burial appointment scheduled, but they would submit another request just in case. Still, nothing happened.

Eventually, someone came out to mark the yard—spray painting both the lawn and part of the driveway and placing flags—so I assumed burial would happen soon after. That was three weeks ago, and there has been no follow-up or progress.

At this point, the grass has become overgrown and we’ve had to mow, which may have disturbed the markings and could require the area to be marked all over again. This delay is unacceptable, and the inability to reach a reliable support channel has made the situation even more frustrating.

I need this resolved as soon as possible.