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user_fnmt28
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Visitor

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1 Message

Friday, March 27th, 2026 1:37 AM

Xfinity Support

Hello! I got support from agent Ajay and I wanted to rate that agent as 10 stars but I didn't even get that after i end my chat, app didn't ask me about stars or rating.  So I want to make sure that agent will get that 10 stars as excellent customer service!!

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6 hours ago

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XfinityAbel

Official Employee

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123 Messages

6 hours ago

@user_fnmt28 thanks for taking the time to post on our Xfinity Community Forums page and to share that feedback. I'd love to make sure that Ajay receives the proper kudos for the job well done. Please send a direct message including your full name and service address, and we can get started anytime.

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

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