Visitor
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2 Messages
xfinity support
Hello, I am an existing customer and need to transition my plan to Internet Essentials Plus as my child is a Medi-Cal recipient. The general chat agent couldn't help me. Can you please assist with this transition? I have the documents ready.
Accepted Solution
XfinityMatthew
Official Employee
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1.6K Messages
5 hours ago
Hello @user_h23k4s We'd be happy to look into this and give you proper guidance on it. Do you currently have no service, regular essentials, or one of our higher speed tier internet plans?
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user_h23k4s
Visitor
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2 Messages
4 hours ago
I currently have one of the higher speed tier internet plans. I would like to transition my current service to the 'Internet Essentials Plus' plan because my child is a Medi-Cal recipient. I have the eligibility documents ready to provide.
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