xfinity support

Hello, I am an existing customer and need to transition my plan to Internet Essentials Plus as my child is a Medi-Cal recipient. The general chat agent couldn't help me. Can you please assist with this transition? I have the documents ready.

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XfinityMatthew

Official Employee

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1.6K Messages

5 hours ago

Hello @user_h23k4s We'd be happy to look into this and give you proper guidance on it. Do you currently have no service, regular essentials, or one of our higher speed tier internet plans?

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user_h23k4s

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2 Messages

4 hours ago

I currently have one of the higher speed tier internet plans. I would like to transition my current service to the 'Internet Essentials Plus' plan because my child is a Medi-Cal recipient. I have the eligibility documents ready to provide.

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XfinityMatthew

Official Employee

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1.6K Messages

@user_h23k4s Unfortunately to downgrade to essentials plans you must be without internet for 90 days to qualify as a new account again and fill out the application at www.internetessentials.com . You can request to speak with the internet essentials team through the phone support number. But they would be the only ones with access to make changes and I cannot guarantee you would be able to downgrade with the 90-day policy in place.

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4 hours ago

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