@jamesrm1 I am so sorry to hear that your sent emails prior to February 10th are missing! I know how important it is to have those records for your personal or professional use. How are you accessing your emails? Are you using a third party email client like Outlook? If so, are your emails visible when signing in here: https://connect.xfinity.com/appsuite?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
The transition team for the planned shut down of Comcast after the Comcast conversion to Yahoo, is currently working the issue. After 50 minutes on the phone, the CSR committed to resolution and will call to ensure it has occurred when he understands it to be resolved.
It is a Systemic Issue for the Comcast/Yahoo Transition Team affecting multiple customers across multiple platform access combinations.
I suspect there is no Beta Testing/Sandbox that is being used to ensure code has been verified and validated.
Oh ok, thanks for the additional details @jamesrm1! You are in good hands, since this relates to the conversion a specialized team handles those email issues. Swing back around and let us know how everything turns out. Have a wonderful rest of your day.👍
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityDuron
Official Employee
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539 Messages
9 hours ago
Hello there @jamesrm1, are you having issues with your email account?
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