Visitor
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5 Messages
Xfinity support
Internet went out abruptly this afternoon while working from home. Had 5 video conferences scheduled following the outage that I had to take from my phone. Needless to say, there was a significant loss in production for 2 people living / working remotely as a result. Called customer support twice with absolutely zero assistance provided. Spoke to a person who sounded like a chatbot. Absolutely no solution or troubleshooting available and only option was to schedule live tech support — WITH THE ONLY WINDOW AVAILABLE 6 DAYS FROM NOW!! This is completely unacceptable. I pay far too much for internet to have uncertainty introduced into my career as a work from home employee. Honestly not sure if I can continue service with Xfinity and am likely to switch carriers if not addressed immediately.,
XfinityNatalie
Official Employee
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587 Messages
8 hours ago
Greetings, user_petbvh! We appreciate you reaching out to our XFINITY Community forum. Working from home myself, I understand how important it is to ensure your connection is not cutting out in the middle of work. We certainly would not want to lose you as a valued XFINITY member! Just to confirm, is your service back up now, or are you still experiencing an interruption?
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Again
Expert
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33.6K Messages
6 hours ago
Moved to Customer Service. This has nothing to do with disability/Accessibility.
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