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user_mscwpj
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2 Messages

Tuesday, February 24th, 2026 11:01 PM

xfinity support

I have a complaint and cannot be connected with a supervisor.   It is not feasible that I should have to wait 24-48 hours to get a call back - and even that was like pulling teeth - because I don't have an expensive enough package even to get a call back...    PLEASE:  before I find another internet provider may I please have a supervisor or manager call me back?? [Edited: "Personal Information"]

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6 hours ago

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XfinityShawn

Official Employee

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2.2K Messages

23 hours ago

 

user_mscwpj Since our team works solely on social media, we strictly handle all interactions on this platform for our records. If you want to talk, then you would need to call in to do so. My team can help you here still if you want. What issue are you having? 

 

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user_a4c026

Visitor

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1 Message

7 hours ago

My wire was disconnected from the house, I need a technician to come out. [Edited: "Personal Information"].

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XfinityDemetrise

Official Employee

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13 Messages

Hi there @user_mscwpj Thank you so much for reaching out about a disconnected wire at your home.  Please keep in mind that in the future if you need help to first start by creating your own public post. That said since we are connected we are happy to help you.  Is this downed line currently impacting your service?

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