Visitor
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1 Message
Xfinity support
Need to report. Downed cable line at my house. Can’t reach a live person and the link they send to report keeps coming back “looks like something went wrong…your information was not submitted…try gain”. Been trying for over an hour
XfinityAmira
Official Employee
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4.7K Messages
2 hours ago
Hi, user_pe9wvb! Thanks for reaching out on our Xfinity Forum regarding this downed line. I am sorry for the long wait time you experienced when trying to reach us for support. Please know my team is here to help and would be more than happy to further assist you with this. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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