Visitor
•
2 Messages
Xfinity support
I am texting back in regards to the response I was given on my post.
I think that I should get a credit for all of the time spent on the phone as well as chatting with your employees.
Visitor
•
2 Messages
I am texting back in regards to the response I was given on my post.
I think that I should get a credit for all of the time spent on the phone as well as chatting with your employees.
XfinityJohnG
Official Employee
•
2.5K Messages
1 hour ago
I will be happy to take a look at any eligible adjustments available on your account. Can you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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