Visitor
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3 Messages
Xfinity support
I am in Nashville, Tennessee. There is an Xfinity outage. We had an ice storm last week. That power has been restored and so should have cable and Internet. This is ridiculous! Why hasn’t this been taken care of by now? The storm has been over for a while. This is terrible customer service and there is no excuse for it. The restoration date on the app says ASAP. Please get my service restored!
XfinityMatthew
Official Employee
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1.4K Messages
16 hours ago
Hello user_0f4086 Thanks for reaching out. Our local team is actively working on getting this area restored. The last update I saw for other residents in this area was we were still waiting on the power company to restore power to one of the plants in the area that provide the service. Once the power is restored we can work on the service.
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