Visitor
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1 Message
Xfinity Support
Cancelling my Xfinity account. I have called in 3 times and they have not cancelled my account at all and this is getting frustrating. There is a bill on my account that is future posted for after I cancelled my services.
XfinityRoberto
Official Employee
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2.2K Messages
3 days ago
Hello and a warm welcome to Comcast! 😊 @user_h9qa4k, I truly appreciate you reaching out to us via our Forums page. It’s such a convenient way to connect! While it saddens me to hear that you’re considering leaving, I’m committed to resolving this promptly for you. We have your direct message and will continue to assist you privately. Please be reminded that sending unsolicited Direct Message to an Official Employee of the Xfinity Community Forum, is a violation of Forums Guidelines. In the future we ask that you pleas find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct message.
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XfinitySara
Official Employee
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2.3K Messages
12 hours ago
@user_h9qa4k - Thank you again for reaching out to our Digital Care Team for support with your billing concerns. We've officially confirmed the successful disconnection of your account as well as the final balance, and all seems resolved at this time. If you ever have any other questions come up, please don't hesitate to create a new post, and we remain here to support you and your household however we can!
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