Xfinity Support

Question

I pay for Showtime with Paramount+ through my plan. It has stopped working this week. I have been on with Xfinity 3 times and P+ once to troubleshoot the issue.  P+ states I do not have an active account. Therefore I am unable to get a reset password link. Xfinity keeps asking me to sign in but the only choice is to pick a plan and subscribe. Can you please address the issue of my account. Thank you.

EG · Answer

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

XfinityBenjaminM · Answer

user_jrigda Hello! Thank you for reaching out to us here on our Community Forum. How do you normally access Paramount + when you attempt to use it? If you subscribe to Showtime with Paramount +, this means you have access to Paramount Plus through your X1 TV Box or Xfinity Stream App, whereas The Paramount Plus App is considered a standalone service (subscription to Paramount + required) and is not included within the subscription level you mentioned. We apologize for any confusion. If you still have any questions or concerns, please let us know.

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user_jrigda

Xfinity Support

EG

XfinityBenjaminM

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