Xfinity Support

I feel like a victim of bait and switch. I received an email stating that my promotion ends March 11. I have gone into the xfinity store, Online chat and called provided phone number to take advantage of email offer. Nobody can give me this offer but try to offer their current offerings in the database which do not match the new customer offerings. The one agent even took my contact information and assured me I would receive a follow up phone call to resolve the issue shortly (still waiting.....). All assured follow ups have fallen on deaf ears. Why is this so difficult?

SPECIAL OFFER FOR YOU

You're invited to our newest all-in internet plans

Your internet promotion ends on March 11, 2026, but we have a special offer for you. Our new internet plans provide more value than ever: WiFi equipment and Unlimited data included. No contract, no catch.

Typically reserved for new customers, this exclusive offer is now available to you as a valued Xfinity customer until your promotion ends. Act now to lock in the speed you at an all-in price for all 5 years.