Xfinity Support

@XfinityGabriel​  I was focusing on the 1 gig service for 5 year price lock and 2 years of peacock ($50 a month with automatic debit from checking). I have my own modem and router and prefer to stay with that. I also would like to finish out current xfinity promotion since I have an annual peacock that expires in April.

Have you attempted to go through the plan builder while logged in with your Xfinity ID? Is there anywhere in the email with a specific link or instruction to do in order to qualify for that specific promotion? 

Email says to call : 

I have called them twice with no resolution.

The xfinity store had no resolution.

Chat suggested to call :

Based on your original post the email is making you aware of our new Xfinity Internet plans that include the equipment and unlimited data in the service fee and can be locked in for a 5 year guarantee. If the email provided you with a specific promotion, you would need to use that number to work with their team to get it applied. Our team would only have the option to provide what we have available and what your account qualifies for. I understand that the new customer promotions price point for the 1 Gigabit service you're seeing online is what you're seeking, however, you would need to be a new customer to qualify for that specific promotion. We can offer you the 1 Gigabit service with a 5 year term for the plan your account is qualified to receive.