Visitor

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2 Messages

Tuesday, January 13th, 2026 6:14 PM

Xfinity support

looking to cancel my account or possibly downgrade to internet only 

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Visitor

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2 Messages

5 hours ago

how to I get in contact with the retention department?

Official Employee

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2.9K Messages

4 hours ago

 

user_bmoovb Thanks for reaching out to us here on Forums for assistance with making changes to your account. We can certainly assist with making any changes you like. I see you sent us a direct message already, and we can continue with you there to get the account information needed. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.

 

Expert

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115.4K Messages

3 hours ago

Concern moved here to the Customer Service help section.

(edited)

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