Visitor
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1 Message
Xfinity Support
I activated my Xfinity Reward. It is Peacock Premium. However, even though my account shows it is activated, it isn't. I can only view a few "selected" unpaid programs. According to Peacock, I have to "upgrade" with a paid plan to watch anything else. What should I do to use the Xfinity Rewards Peack Premium reward?
EG
Expert
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115.2K Messages
18 hours ago
The concern is not "Community Center / Guidelines" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMarcus
Official Employee
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2K Messages
18 hours ago
Terri3 thank you for using the Xfinity Community Forums to reach out regarding your Peacock Premium reward. I am happy to assist you with ensuring full access is available for you. Can you send over a direct message with your full name and complete service address for me? We will need to get your account authenticated and check is a code is added that provisions the premium feature for you.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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