Visitor
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1 Message
xfinity support
Hello,
I’m an Xfinity NOW customer and until recently have been pleased with the service. I moved from Seattle to Philadelphia Dec 18 and hoped to move Xfinity NOW with me. However, my attempt to continue using Xfinity NOW in Philadelphia has been frustrated at several turns.
First, Xfinity sent me a postpaid modem at my new address in PA. Xfinity NOW requires a prepaid modem. I chatted with several live agents who turned down my request that Xfinity mail me the correct modem.
These live agents directed me to the PA Xfinity store. They assured me I would be able to pick up the correct prepaid modem. However, again, my efforts were frustrated.
At the PA Xfinity store the assistant store manager informed me he was unable to supply me with the correct modem for Xfinity NOW. Instead, he wanted me to get post paid internet.
At this point, I have been without internet since Dec 18. I initially contacted Xfinity in November to ensure a smooth transition. Can you mail me the proper modem and help me get my Xfinity NOW service up and running?
XfinityAmira
Official Employee
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4.6K Messages
4 hours ago
Hi user_6xc4gp! Thanks for visiting our Xfinity Forum about your NOW service. We appreciate you choosing NOW Internet service, and I'm sorry to hear you have been unable to get the correct modem. Let us see how we can get you more support with this. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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