Dear Xfinity Support Team,

I hope this message finds you well. I'm writing to express concern about the frequent service interruptions I've been experiencing lately. These disruptions have significantly impacted my internet reliability, and I believe the issue may be related to my current router.

The router was last exchanged quite some time ago, and given the advancements in technology and the wear over time, I feel it's due for an upgrade. As a loyal Xfinity customer for nearly 10 years, I’ve always appreciated the quality of service and support your team provides. I’m hopeful that this long-standing relationship can make the process of receiving a new, upgraded router smooth and straightforward.

Please let me know what steps I need to take to move forward with this request. I appreciate your attention to this matter and look forward to resolving it promptly. Ty!