xfinity support

I recently signed up for the Xfinity NOW Internet service, but I need to cancel the order immediately. Upon reviewing the setup requirements, I realized that the service is restricted to the provided Xfinity Gateway and does not support customer-owned modems.

Using my own networking equipment is a requirement for my home setup, so the NOW plan is not a fit for my needs. Since I am within the initial window of my order, I would like to cancel the service and receive a full refund of the prepaid amount.

Could you please assist me with the cancellation process and confirm when the refund will be processed?

Responses

Oldest First

Selected Oldest First

EG

Expert

•

114.8K Messages

7 hours ago

The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinityBenjaminM

Official Employee

•

2.6K Messages

6 hours ago

user_octx9j Hello! Thank you for reaching out to us here on our Community Forum. Have you tried using the Xfinity Assistant (xfinity.com/assistant) to cancel your order? Since Xfinity NOW is entirely separate from our regular residential accounts, the service itself is fully supported by our Xfinity Assistant. We also see your Direct Message. In the future, please wait to be invited to send a DM, as it is against our Forums Guidelines to send an Unsolicited Direct Message to an Official Xfinity Employee. We will reply to your DM, but please remember to follow the process going forward.

0

Customer Service

user_octx9j

xfinity support

EG

XfinityBenjaminM

New to the Community?