xfinity support

I recently signed up for the Xfinity NOW Internet service, but I need to cancel the order immediately. Upon reviewing the setup requirements, I realized that the service is restricted to the provided Xfinity Gateway and does not support customer-owned modems.

Using my own networking equipment is a requirement for my home setup, so the NOW plan is not a fit for my needs. Since I am within the initial window of my order, I would like to cancel the service and receive a full refund of the prepaid amount.

Could you please assist me with the cancellation process and confirm when the refund will be processed?

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EG

Expert

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116.8K Messages

3 months ago

The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityBenjaminM

Official Employee

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2.8K Messages

3 months ago

user_octx9j Hello! Thank you for reaching out to us here on our Community Forum. Have you tried using the Xfinity Assistant (xfinity.com/assistant) to cancel your order? Since Xfinity NOW is entirely separate from our regular residential accounts, the service itself is fully supported by our Xfinity Assistant. We also see your Direct Message. In the future, please wait to be invited to send a DM, as it is against our Forums Guidelines to send an Unsolicited Direct Message to an Official Xfinity Employee. We will reply to your DM, but please remember to follow the process going forward.

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U

user_struf4

Visitor

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1 Message

13 days ago

I need to speak to a tech person. Our cable is set up but not receiving signal. This is an apt building, not sure the signal has been turned on to the correct unit

1

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XfinityAbby

Official Employee

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722 Messages

Hello @user_struf4, We would be happy to assist you with this, please send us a direct message with your full name and service address.

To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

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13 days ago

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Customer Service

user_octx9j

xfinity support

EG

XfinityBenjaminM

user_struf4

XfinityAbby

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