jcln52's profile

Frequent Visitor

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27 Messages

Sunday, November 23rd, 2025 12:12 PM

XFinity Support

Am I eligible for the XB10 modem?

[Edited: "Personal Information"]

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Official Employee

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2.7K Messages

1 hour ago

 

jcln52 Thanks for reaching out with your interest in our latest device for internet the XB10. I would be happy to see if we have that device available in your area currently. Please remember to never post any personal information in public in the future for your security. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" If necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person".

Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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