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user_4o1wdu
1st Topic

Visitor

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2 Messages

Monday, November 17th, 2025 11:06 AM

Xfinity Support

Worst company ever I’m not paying my bill! I’m getting fee after fee after cancellation of internet. Worst experience I’ve ever had with any company is Xfinity. I will forever tell everyone how horrible it is! 

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42 minutes ago

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XfinityBillie

Official Employee

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3.7K Messages

9 hours ago

 

user_4o1wdu Thank you for taking the time to reach out to us here on our Xfinity Forums. As sad as we are to hear you've left our Xfinity family, this is definitely not the experience we want for you. I would be more than happy to take a look at your billing and see what's happening with your final bill. Please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window   
Press Enter to send it

 

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user_4o1wdu

Visitor

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2 Messages

I’ve been on the phone for several hours and so much time has been taken away from me I would appreciate if I could have someone reach out to me to fix this matter 

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3 hours ago

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XfinityJamesC

Official Employee

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2.6K Messages

I am here for your support, @user_4o1wdu! If you'd like to look into these issues, or if you have any questions about your options, please feel free to send us a direct message.

 

Our good friend, @BruceW, created this excellent explanation for us!

 

To send a private message to Xfinity Support from any Forum page:

  • Click "Sign In" (if necessary - there will be a visible prompt)
  • Click the "Direct Messaging" (square speech bubble) icon
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  • As you are typing, a drop-down list will appear. Select "Xfinity Support" from that list.
  • An "Xfinity Support" graphic should replace the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

See https://comca.st/3kYXwkR for an example

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 hours ago

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user_g768n0

Visitor

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1 Message

I've had the same issue I have called xfinity 4 times since September to cancel landline, internet and mobile. Each time they promise me that they have completely cancelled it. But sure enough, I keep receiving bills for Oct and Nov service periods. Each time, they promise me a cancellation confirmation e-mail. I never get anything. Can anyone in support actually clear out my accounts and cut the cord for good?

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45 minutes ago

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XfinityAngie

Official Employee

 • 

2.1K Messages

 

user_g768n0, Thank you for reaching out to Xfinity Support. I am sorry you have had issues with canceling your service. I would be happy to assist you. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

42 minutes ago

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