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user_ttax7x
1st Topic

Visitor

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1 Message

Thursday, October 30th, 2025

Xfinity Support

Hello Xfinity Support,

I would like to request a change to the name on my billing statement. My current billing name is [Edited: Personal Information], but the correct name should be [Edited: Personal Information].

Please let me know what documentation you require so that this change can be processed. My full details are as follows:

  • Full Name: [Edited: Personal Information]

  • Address: [Edited: Personal Information]

New name (correct):

  • Full Name: [Edited: Personal Information]

  • Address: [Edited: Personal Information]

Thank you for your assistance.

Best regards,
[Edited: Personal Information]

Question

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Updated 

5 hours ago

 • Edited

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XfinityBillie

Official Employee

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3.6K Messages

5 hours ago

 

user_ttax7x Thank you for taking the time to reach out to us here on our Xfinity Forums. I understand that you are looking to have the name changed on your account. Our team would be more than happy to further assist you with this request. We will never ask you to provide your personal details, such as your full name and address, publicly to protect your privacy. To get started, please send us a DM to Xfinity Support with your full name and address.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window   
Press Enter to send it

 

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