Visitor
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1 Message
Xfinity Support
Please cancel my wifi. I have been trying to cancel for weeks now. it is ridiculous how difficult it is to cancel. I have not been living at this address for weeks and have spent ~$200 trying to cancel. Can you please cancel this?
EG
Expert
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114.2K Messages
3 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMarshante
Official Employee
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623 Messages
3 hours ago
Hello @user_wzrdxy, thank you for taking the time to leave a post. Sorry to hear that you've been experiencing difficulties when trying to get assistance with your account. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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