user_j8s155 Thanks for reaching out to us for assistance after a tree branch took out your service. We can certainly assist with getting a tech out to get this repaired for you.
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
EG
Expert
•
114.4K Messages
1 month ago
@user_o490h5
Please post the nature of your issue in detail here, but be sure to exclude any personal information.
0
0
XfinityDuron
Official Employee
•
338 Messages
1 month ago
Hello there @user_o490h5 how can we help you today?
0
0
user_j8s155
Visitor
•
1 Message
16 hours ago
My internet power line fell down due to a tree branch and now our internet is out how do I get help
1
0
EG
Expert
•
114.4K Messages
4 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0