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Thursday, September 18th, 2025 7:00 PM

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Xfinity Support

I would like to transfer ownership to my grand daughter. Nothing needs to be changed but the name on the bill/ownership.

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Official Employee

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2K Messages

11 months ago

Hello @user_344ww6 Thanks for making a post. We can certainly help submit a request to transfer the ownership of the account to you granddaughter. We will need to have you send us direct message with your full name and the service address so we can get the rest of the personal information needed for the request,

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

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