Visitor
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1 Message
Xfinity Support
I currently have Internet service through Xfinity at two separate address on two different accounts/tiers. Both accounts are linked through my login. I need to terminate service on one of the accounts, while leaving the other account untouched. Please Advise on how I can get this accomplished as quickly as possible. Thanks.
EG
Expert
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113.3K Messages
8 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinitySean
Official Employee
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100 Messages
7 days ago
Hi there user_1cb85c! Thanks for reaching out through our community forums! You've come to the right place for help. We can definitely look into both accounts and guarantee the correct one disconnected. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started!
To send a direct message, please click on the chat icon in the top-right corner • of the screen, and select "Xfinity Support" to initiate a live chat.
• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3J0ir1l
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send
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