Xfinity Support

I got an email from Xfinity saying they were coming on 9-3-25 and they never showed up. I don’t see an appointment in my account. I tried contacting customer service in Xfinity assistant and by calling and was unable to get any information. Can someone please add my appointment to my account and send a new email with a new arrival date.

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user_18xp17

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2 Messages

10 days ago

This is regarding a missed appointment to bury an outside cable.

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XfinityChristy

Official Employee

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2.3K Messages

user_18xp17 Hello and thank you for reaching out here on our Xfinity Community Forums. I completely understand your frustration with waiting for an appointment that never happened, and it's even more frustrating when you can't get an answer from customer service. I'm so sorry for the inconvenience this has caused. I would be happy to look into the status of the work that needs to be done at your home and help you with this. To get started, please send me a direct message with your full name and address.

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Press Enter to send it

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10 days ago

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Customer Service

user_18xp17

Xfinity Support

user_18xp17

XfinityChristy

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