Visitor
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1 Message
Xfinity Support
Today i had a very bad experience with customer service chat agent. Agent turned off internet and phone services off for no reason. I was expressing the frustration i have had in the past about a 0$ credit limit and was trying to get to the bottom of why? I do have the chat agent name and all of the conversations. I had to call from a different phone to get my services reconnected as the live agent had told me he had suspended my service for no reason. I am very disappointed in the customer service i received today and it also is very unprofessional. I do think at this point i will be switching services due to unprofessional behavior for unlawful service interruption.
XfinityMatthew
Official Employee
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793 Messages
7 days ago
Hello @user_1m88sb I am very sorry to hear about your recent experience with the chat agent. No one should be shutting off services unless requested. If you'd like to provide further information we can submit a case to our Employee Escalations team to look into the interaction. If you'd like to do this please send us a direct message with your full name and the service address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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