Visitor
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1 Message
xfinity support
How hard can it be to cancel an internet plan with Xfinity? There’s no option to cancel through the online account, the app, by calling, or through the (unsurprisingly) useless chatbot.
I’m just a regular customer trying to cancel due to an upcoming move. This process is unnecessarily stressful and incredibly inconvenient for customers.
XfinityMarcus
Official Employee
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1.7K Messages
29 days ago
user_vjwwsw I would be happy to assist you with making changes to your current internet service package. Congratulations on your pending move as well. Can you send me a direct message with your full name and complete service address to get started?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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