Xfinity Support

I consented in 2017 to receive my Xfinity agreement electronically. Under the E‑SIGN Act (15 U.S.C. § 7001(c)(1)) and Comcast’s Electronic Records Policy, I am requesting a free paper copy of my original residential subscriber agreement.

If I am denied, I will file a complaint with the Federal Communications Commission (FCC) and/or state attorney general’s office.

@user_i7klvh If you could please send us a direct message with your full name and the service address we will check to see if our system allows us access that far back. Otherwise, we will need to request them a different way. 

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

Additionally I’d like to request a list of accounts that were eligible at time of signing for the $10 credit per bill for paperless billing and auto-pay enrollment from checking account. 

Hello, @user_i7klvh sorry for the inconvenience in not being able to pull records from that far back, Customers who want older billing statements can obtain them through the Comcast Law Enforcement and Subscriber Record Center. You must provide authorization via a signed form, which can be requested by emailing subscriber_recordrequest@comcast.com.