Visitor
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1 Message
Xfinity Support
I am posting this because I need to be able to send a direct message. I need the correct billing amount updated (I was billed for a service after moving but never activated the account) and confirmation that my Xfinity service was terminated after speaking with a customer service rep over the phone on June 11th.
XfinityRay
Official Employee
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3K Messages
12 days ago
Hi there, user_cl2zsk! Thanks for reaching out about the account and billing. Our system automatically makes any billing corrections to the account. A final bill with the corrections on it comes by USPS mail a few weeks after closing the account. We are happy to look further into this for you so you know what to expect.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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