U

Visitor

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1 Message

Saturday, May 31st, 2025 11:37 PM

Xfinity support

I am paying for 1.3 gig download speed but only getting just under 400. 

Official Employee

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104 Messages

2 days ago

Hello @user_zuk6pu, Thank you for taking the time to leave a post. Hope you are having a wonderful day. Sorry to hear that you are having issues with your speed. How long have you been getting under 400 MBPS? Have you checked the connections to make sure they are tight? Have you tried unplugging the modem for 20-30 seconds and then plugging it back in? 

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