Visitor
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1 Message
xfinity support
Hi,
I’m reaching out to report a service outage at my address. A few days ago, one of your trucks was on-site installing internet for my next-door neighbor. During that process, the technician accidentally cut the cable line connected to my home. Since then, I’ve been without service.
EG
Expert
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110.7K Messages
2 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRoberto
Official Employee
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1.7K Messages
2 days ago
Hello and welcome to Comcast! Thank you so much for the reaching out to us here on our Forum's page. You are in the right place and we are happy to take a look at your services.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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