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user_abp7qd
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1 Message

Monday, May 19th, 2025 2:02 PM

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xfinity support

Hello, I'm seeing in forums that there is no support in helping to cancel a service. I hope this won't be the case for me as I do need to cancel my services on July 3rd. I am moving out of state and will no longer need internet services under my name. I will need confirmation ASAP on this cancellation. Thank you.

Question

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Updated 

11 months ago

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EG

Expert

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119.4K Messages

1 year ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityEricB

Official Employee

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3.4K Messages

1 year ago

 

user_abp7qd Thanks for reaching out for help with closing your account due to moving. Sorry to hear you have to leave us, but I can assist with getting this completed for you. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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user_ln7akp

Visitor

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5 Messages

Will try this. I actually am using Xfinity at the new residence but if I can't get this resolved after 3 months and countless hours talking and on-line chatting, I will certainly be cancelling. 

11 months ago

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user_ln7akp

Visitor

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5 Messages

I found the icon and sent a message but support has not answered. Does it usually take a while? Previous on-line chats were very quick to respond. Didn't help but they were quick to respond.

11 months ago

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XfinityThomasC

Official Employee

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3.5K Messages

Hey, @user_ln7akp we have received your responses and will pick up the conversation in direct messaging going forward. Happy you were able to enable that and get in contact with us!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

11 months ago

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