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user_mge9ei
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Friday, May 2nd, 2025 4:11 PM

Xfinity Support

The exterior internet cable running from my house to the box mounted on the pole at the street has been disconnected at the pole and is now laying across the sidewalk. The only assistance I’ve been able to get is through a chatbot program in order to schedule an appointment in a few days. I’m wondering if this issue can be fixed sooner?

Question

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Updated 

28 days ago

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XfinityEva

Official Employee

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1.7K Messages

28 days ago

Hello there and thank you for taking the time to reach out about this concern. We can definitely help here, may I please ask that you send us a direct message with your full name and service address? 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

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