Visitor
•
3 Messages
Xfinity Support
I have recently retired and have been a Comcast Customer close to 30 years, I called about changing my services, I have a bundle pkg with internet, tv and landline, I called to remove my landline and get some sort of break lowering my bill, I was told the landline was part of bundle and they would have to give me a new package, I was fine with that until they told me it wasn’t going to be that much less, I’m paying over 300 a month, over 3,000 a year, more than my car insurance, plus the package wouldn’t include basic local channels …. 2, 4, 5, 7 are you kidding me!!!!! I know they give seniors discounts , we of course don’t qualify and I’m so done !!! I will be looking into other areas . This is ridiculous and getting someone to talk to is insane. Sorry Xfinity but your losing a long time customer, thought you would take care of long time customers but I understand new customers are getting better deals.
XfinityMarshante
Official Employee
•
55 Messages
10 days ago
Hello @gdbi48 I do apologize for the experience you have had and would love to further assist you to make things right. We appreciate you as a long-time customer and would not want to lose you. So that I can take a look at your account, if you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
(edited)
2
0