Visitor
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3 Messages
Xfinity Support
Our internet service was interrupted four days ago after technicians made changes to the tap at the street. Since then we have had 3 service calls and no resolution. The service technicians says that it is a maintenance issue; maintenance technicians say it is a service issue. I have a ticket number for a fourth service call, but no confirmed service date and no confidence that the issue will be resolved whenever they come out. I fully expect the maintenance technician to again tell me that the problem is a service issue.
How do I get a response from Xfinity that solves the problem? I cannot continue to be without service.
XfinityBenjaminM
Official Employee
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2K Messages
4 days ago
@user_bwib8t Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to look into this further. Can you please send a Direct Message with your full name and address? Here are instructions on how to send a DM in case you need them:
Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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