Xfinity support

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

@user_nlbeqb  Thank you for reaching out to us today over our Xfinity Community Forums! Please remember that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. We are happy to look into what happened if you did not request a cancellation request. Since we will need your information to access the account details, I'll continue to work with you in the DM we have sent.

Thank you for us via DM, @user_nlbeqb. I am glad we were able to get this one figured out. It turns out, someone set up new service at this address putting in the cancellation. This is done to prevent someone from getting charged after they've moved out. Mistakes happen, and that is why we message you before anything gets completed.

If you have any other questions or concerns, feel free to create a new post on the appropriate board. Thank you again, and take care!

Also, shoutout to @EG for getting this over. You rock!

@XfinityTony   🤙